Privacy Policy

512 Automated Intelligence LLC ("512AI," "we," "us," or "our") provides AI-powered automation tools — including chatbots, voice agents, and workflow integrations — to small and mid-size businesses. This Privacy Policy explains how we collect, use, share, and protect information when you interact with our website, demos, or client-deployed AI tools.

1. Information We Collect

Information You Provide Directly

Name, email address, phone number, and business name submitted through contact forms, booking requests, or demo interactions
Messages and inquiries you send through our website or client chat widgets
Appointment preferences, service requests, and other details you share during a conversation

Information from AI Interactions

Chat conversations: Text messages exchanged with our AI chatbots, including any personal details you voluntarily provide
Voice conversations: Audio recordings and transcripts of calls with our AI voice agents. All voice calls are recorded and you will be informed at the start of each call
Interaction metadata: Timestamps, session identifiers, conversation flow data, and language preferences

Information Collected Automatically

IP address, browser type, device type, and operating system
Pages visited, referring URL, and time spent on site
Cookies and similar tracking technologies for analytics and functionality

2. How We Use Your Information

To provide, operate, and improve our AI automation services
To respond to your inquiries and fulfill service requests
To schedule appointments and route leads to the appropriate business
To analyze usage patterns and improve AI response quality
To send transactional communications (confirmations, follow-ups)
To comply with legal obligations and enforce our terms
To maintain security, prevent fraud, and generate audit logs

3. How We Share Your Information

We do not sell your personal information. We share data only with the subprocessors necessary to deliver our services:

Subprocessor	Purpose	Data Processed
Anthropic (Claude)	AI chat processing	Chat messages, conversation context
Bland.ai	AI voice agent	Voice audio, transcripts, call metadata
Twilio	SMS and voice routing	Phone numbers, SMS content, call routing data
SendGrid	Transactional email	Email addresses, email content
Supabase / AWS	Data storage and hosting	All collected data (encrypted at rest)
Google Maps	Geocoding and location services	Addresses, location data
Client CRM Systems	Lead and appointment sync	Contact info, booking details, conversation summaries

We may also disclose information when required by law, court order, or governmental authority, or to protect the rights, safety, or property of 512AI, our clients, or the public.

4. Data Retention

Chat conversation logs: 90 days
Voice recordings and transcripts: 90 days
Booking and appointment data: 12 months
Audit logs: 24 months

After the retention period, data is permanently deleted or de-identified. Clients may request earlier deletion by contacting us.

5. Your Privacy Rights

Under the Texas Data Privacy and Security Act (TDPSA) and other applicable laws, you have the following rights:

Right to Know: Request what personal data we have collected about you
Right to Correct: Request correction of inaccurate personal data
Right to Delete: Request deletion of your personal data
Right to Data Portability: Receive your data in a portable, machine-readable format
Right to Opt Out: Opt out of the sale of personal data, targeted advertising, or profiling

To exercise any of these rights, contact us at contact@512ai.co or call (512) 680-5880. We will respond within 45 days.

Global Privacy Control (GPC)

We honor Global Privacy Control (GPC) signals. If your browser sends a GPC signal, we treat it as a valid opt-out request for the sale of personal data and targeted advertising.

6. Data Security

Encryption in transit: TLS 1.3 for all data transmission
Encryption at rest: AES-256 encryption for stored data
Access control: Row-level security (RLS) policies on all database tables
Authentication: JWT tokens and API key authentication for all service-to-service communication
Audit logging: Comprehensive logs of data access and modifications

7. AI-Specific Disclosures

Our AI chatbots and voice agents produce probabilistic responses — they are not deterministic and may occasionally produce inaccurate information
AI-generated responses do not constitute binding offers, quotes, commitments, or guarantees on behalf of 512AI or any client business
All voice calls with our AI agents are recorded, and callers are informed at the beginning of each call
We do not use your personally identifiable information to train or fine-tune AI models. Conversation data sent to AI providers is processed under their data processing agreements and is not used for model training

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal data, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

10. SMS / Text Messaging

By providing your phone number through our AI chat widget, voice agent, or booking forms, you consent to receive transactional text messages from 512AI and its client businesses. These messages include:

Booking confirmations and appointment reminders
Service status updates
Follow-up communications related to services you requested

Message frequency: Message frequency varies based on your interactions. Typically 1-5 messages per service request.

Message and data rates may apply. Your mobile carrier's standard messaging rates apply to all text messages sent and received.

Opt-out: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and will no longer receive texts from that number.

Help: For help with text messages, reply HELP to any message, or contact us at contact@512ai.co or (512) 680-5880.

Your phone number will not be shared with third parties for marketing purposes. We only use your phone number to send service-related messages as described above.

Consent to receive text messages is not a condition of purchasing any goods or services.

11. Contact Us

512 Automated Intelligence LLC
Austin, TX 78739
Email: contact@512ai.co
Phone: (512) 680-5880