Big Hat Lawn lawn care services, powered by 512 Automated Intelligence LLC ("512AI"), operates an SMS text messaging program to send booking-related communications to customers who request a quote or service. This page describes how the program works, what messages you will receive, and how to manage or stop them.
1. Program Name
Big Hat Lawn SMS Notifications — transactional booking confirmations, appointment reminders, and service follow-ups for Big Hat Lawn lawn care services.
2. How You Opt In
When you interact with the Big Hat Lawn AI chat assistant and request a service quote, you may voluntarily enter your phone number into the chat. At the moment your phone number is collected, the following disclosure is displayed:
"By providing your phone number, you agree to receive SMS booking confirmations from Big Hat Lawn. Msg & data rates may apply. Reply STOP to opt out. See full terms at 512ai.co/sms-consent"
By submitting your phone number after seeing this disclosure, you provide express consent to receive SMS text messages from Big Hat Lawn at the number provided. Consent is not required to receive a quote or to purchase any goods or services.
3. Types of Messages You Will Receive
- Booking and appointment confirmations
- Appointment reminders
- Service status updates and follow-up communications related to the service you requested
These are transactional messages tied to your specific service request. This program does not send recurring marketing or promotional messages.
4. Message Frequency
Message frequency varies based on your booking activity. You can typically expect 2–4 messages per booking (for example: a request confirmation, a scheduling confirmation, a day-before reminder, and a service follow-up).
5. Message & Data Rates
Msg & data rates may apply. Your mobile carrier's standard messaging and data rates apply to every text message you send and receive through this program. Big Hat Lawn and 512AI do not charge a fee for the messages themselves.
6. How to Opt Out — Reply STOP
You can cancel the SMS service at any time by replying STOP to any message you receive from us. After you send STOP, you will receive a one-time confirmation message acknowledging your opt-out, and you will no longer receive SMS messages from that number. To rejoin, you may opt in again through the chat assistant.
7. How to Get Help — Reply HELP
For help at any time, reply HELP to any message and you will receive support contact information. You may also contact us directly at contact@512ai.co or (512) 680-5880.
8. Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and is not guaranteed.
9. Privacy — No Third-Party Sharing
We do not share, sell, or otherwise provide your mobile phone number or messaging consent information to any third parties or affiliates for marketing or promotional purposes. We use your phone number solely to send the service-related messages described above. Mobile information is not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.
For complete details on how we collect, use, and protect your information, see our Privacy Policy and Terms of Service.
10. Contact Us
512 Automated Intelligence LLC (operator of the Big Hat Lawn messaging program)
Austin, TX 78739
Email: contact@512ai.co
Phone: (512) 680-5880